Website Terms and Conditions (Summary):

Welcome to www.mallowandthyme.com.au referred to and known as “The Website”.

This website is run and operated by ‘Mallow & Thyme’
Listed website terms below include “we”, “us” & “our” referring to ‘Mallow & Thyme’.
Listed website terms below including “you”, “the customer” refer to the purchasing party, agreeing to full “Terms of Use” and “Policies”. 


All products and services available on the website are offered by ’Mallow & Thyme’ to the customer and full Terms & Conditions are assumed accepted, upon customers visiting the website and purchase of any item or service on the website.


By visiting our site and/ or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions listed in “Policies” as “Posting & Shipping” “Returns & Refunds” & “Caring for your Crystals”. These Terms of Service  and Policies apply to all users of the site, including without limitation; users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


If you do not agree with any of our (“Terms of Service”, “Terms”) or “Policies” pertaining to “Posting & Shipping” “Returns & Refunds” & “Caring for your Crystals” you are not permitted to access this site or purchase any service, or listed product. Failed compliance in this case will not be considered the responsibility of Mallow & Thyme.


Any and all new features or tools which are added to the current store shall also be subject to the Terms of Service. Mallow & Thyme reserves the right to make alterations at any time to this “Terms of Service” & the “Policies” Documents. It is the responsibility of the customer to continually check and update themselves upon each visit to the website. The customers continued use and access of the website will be considered as acceptance of any updated changes.




Acceptance:


As outlined in the summary; by visiting our site and/ or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions listed in “Policies” as “Posting & Shipping” “Returns & Refunds” & “Caring for your Crystals”. These Terms of Service  and Policies apply to all users of the site, including without limitation; users who are browsers, vendors, customers, merchants, and/ or contributors of content. 


If you do not agree with any of our (“Terms of Service”, “Terms”) or “Policies” pertaining to “Posting & Shipping” “Returns & Refunds” & “Caring for your Crystals” you are not permitted to access this site or purchase any service, or listed product. Failed compliance in this case will not be considered the responsibility of Mallow & Thyme.





Your Obligation as a Customer:


Listed terms including “you”, “your”, “the customer”, “themselves” refer to the purchasing party (the customer).

It is the responsibility of “the customer” to continually check “the website” themselves for any updates to the websites  (“Terms of Service”, “Terms”), and conditions listed in “Policies” as “Posting & Shipping” “Returns & Refunds” & “Caring for your Crystals”. The customers continued use and access of the website will be considered as acceptance of any updated changes.




Returns & Refund Policy:


In agreeing to purchase any product or service through the website or via Mallow & Thyme invoice in any paid capacity you confirm your acceptance and compliance with our “Returns & Refunds” Policy page.




Purchasing on the Website:


In using the Purchasing Services on our website to purchase any product, or outlined service you agree to the payment of the purchase price listed on the Website for the product and or service.

Payment for the product or service may be made through one of the following third party providers:

- Paypal,
- Shopify payments,
- Afterpay.

In using the Purchasing Services, you confirm that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the associated third party providers.



Warranty:

Mallow & Thymes  Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products upon first arrival fail to be of acceptable quality and the failure does not amount to a major failure.

You may make a claim under this clause for material defects and workmanship in the Products within 6 months from the date of purchase.

In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Mallow & Thyme showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Mallow & Thyme at Po Box 428, Toowoomba, Queensland, 4350, Australia or by email at mallowandthyme@outlook.com.

Where the Warranty Claim is deemed appropriate by Mallow & Thyme & accepted then Mallow & Thyme will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.

Any faults or breakages arising from the postal process and once opened will not be covered by the Warranty.



Delivery:

It is the responsibility of the customer to read our “Posting & Shipping” Policy prior to purchase. Purchase of any product and or service will indicate the confirmation and complete agreement with terms listed in the “Posting & Shipping” Policy.

You acknowledge and agree that Mallow & Thyme is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.

In the event that an item is lost or damaged in the course of the Delivery Services, Mallow & Thyme asks that you:

- Contact the Delivery Service Provider directly yourself to request a refund or to claim on any insurance options available.

Privacy:

It is the responsibility of the customer to read our “Privacy Policy”.



Copyright and Intellectual Property:

All images, content, products and materials (in their entire capacity) on the Website, Social Media and in person are all subject to copyright and intellectual property laws.
Material on our Website and the platforms are protected by copyright under the laws of Australia and through international treaties.

Mallow & Thyme owns and reserves the control and copyright over all images, logos, text, icons, business name, trading name, domain name(s), patents, registered designs & trade marks.

Failure and breach in compliance of any of the above listed matters without prior permission from Mallow & Thyme and any relevant rights owners will not be tolerated. 

Disclaimer:

You acknowledge that you agree with all outlined policies and terms of use prior to purchase.

Use of the Website, purchased goods and services from Mallow & Thyme and the use of the outlined delivery services are agreed at the own risk of the customer.

All outlined healing properties and benefits outlined on the website are not guaranteed and will not be considered legally binding. The customer acknowledges agreement that they may not experience physically the outlined benefits.

The Customer acknowledges that general wear and tear occurs over time their piece may begin to tarnish and degrade.

Repairs are not the responsibility of Mallow & Thyme, however a quoted repair fee may be offered upon request.